My apartment also flooded on the 4th floor in a heavy rain - Rain came in under my door on the 4th floor - buckets full. I wish I hadn't signed a lease here. We treat all of our residents with respect and expect the same in return. We are not a dormitory, and do not use a cinder block wall type of construction. BBB remains operational and focused on serving our business community. I want this situation solved immediately so I can avoid taking time out of my day going to court when I absolutely don’t need to. When speaking to someone you are more likely to get an answer from a student who more than likely had only just started working there. I am forced to go into the business office to make payments the old-fashioned way. They said that I wouldn’t have any penalties against me if I did this. Cheaply built units compared to the high rates, lots of scams. Enjoy the privacy of your own bedroom with attached bath and walk-in closet, head over to the 24-hour fitness center, or relax in your quiet, cable-ready living room. I've definitely lived in far better apartment complexes than this for far less money than I've had to drop here. They informed me that it would be fine and that they would inform the manager about this issue and to put a note on my account. Hey Asha,Thank you for your feedback. Best location right in the heart of downtown amenities and steps from campus.". They can be reached at *********************. Claim your business to immediately update business information, respond to reviews, and more! With regard to your other comment, we pride ourselves on complete transparency with both prospective and current residents. If you have a specific issue that requires mitigation, please reach out to our office directly and we'd be happy to assist you. How BBB Processes Complaints and Reviews. My bathroom door would not close and after 3 service calls I gave up on it. This is a multi-location business.Need to find a different location? We take resident concerns seriously, and our property manager has reached out to you to discuss some of the issues in your review. Hey Marisa - thank you for your review! Your trust is our top concern, so businesses can't pay to alter or remove their reviews. The place is built poorly and management is completely unwilling to support or help residents. Staff told me that there is no reason why I should be getting a court notice as I have a 0 balance on my account and owe them absolutely nothing. The dumpster for the trash is so far away for people who live on the upper buildings that we often just don't have the energy to carry heavy bags of garbage down to the dumpster and we certainly don't want to be putting all that in our cars to drive it down.There are no security cameras on the outside of buildings, so if someone wanted to come down and break into your car they totally could and there would be nothing to stop them. The workers there are so shady that they will open your trash bag and try to know who's trash it is. Getting packages was always a problem because the hours of the front desk are too short for students who are on campus for class most of the day. The people there do not work for the residences. Hello Julia. They send me late bill notices, but I am unable to view my account or make the payments. There's plenty of wonderful things here that make The View worthy of a 5 star review! BBB Business Profiles are subject to change at any time. If you have a specific issue that requires mitigation, please reach out to our office directly and we'd be happy to assist you. BBB reports on known marketplace practices. 7/12/2019Hello Rachael - please reach out to our Property Manager directly to address your concerns and we would be happy to assist you. We are so glad you are loving your home away from home! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Upon moving out they don't tell you that there is an expectation for you to hire a cleaning company and show them your receipt that you had the place professionally cleaned.The walls are incredibly thin, you can hear your neighbors talking, laughing, watching TV and they're not even being loud. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.