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Its why weve led the industry in virtual flex agent services for more than 20 years. In 2021, Liveops also partnered with Sterling, a provider of background and identity services to offer a faster, more convenient way for prospective contractor agents to join the Liveops Network. Resolution in this first year of our partnership. Forgot your password? LiveOps' solutions allow for greater flexibility, quality, scalability, control and cost savings. . Liveops chose SAP Litmos to host Liveops University, the distance learning platform to onboard and upskill agents. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Just test drive the solution and see for yourself how you can dramatically change how you create and manage online learning. The worlds easiest-to-use learning management system. All rights reserved. Healthcare They work by uniquely identifying your browser and device. Calls are very intensive. Starte deine kostenlose, vollkommen unverbindliche 14-tgige Testversion. Innovate without compromise with Customer Identity Cloud. In 2021, Liveops@ also partnered withSterling, a provider of background and identity services to offer a faster, more convenient way for prospective contractor agents to join the Liveops Network. Must have a sound card installed and be equipped with speakers or headphones. organization-wide and increase end-user adoption. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. 2023 Litmos US, L.P. and affiliates. Are you an employee? Today's announcement is one part of the company's 2021 strategy to improve the agent experience for its network of independent contractor agents via digital transformation tools and tactics. Liveops approach to distance learning is critical for the agent community since agents are geographically dispersed across the United States. Secure your consumer and SaaS apps, while creating optimized digital experiences. WebCE delivers over 850,000 courses each year to insurance and financial planning professionals, and offers a comprehensive course catalog including state-specific topics approved for: ethics, law and legislative updates, annuities and variable products and LTC/LTC Partnership training. Learn more about Litmos customer success stories. No more profile synchronization challenges. Litmos deploys in minutes, even if you plan to integrate it with other systems such as CRM or HR using any of the 50+ connectors or the API. Learn more Healthcare Patient Support Help patients get the most out of treatment plans Learn more Inbound Sales We have had the pleasure of working with Liveops for the past two years, where they handled all of Add this integration to enable authentication and provisioning capabilities. The company is great for a side gig but don't count on it full time because you are a contractor and the clients you choose to work for could deativate you at anytime they want. If you do not allow these cookies, you will not experience our targeted advertising across different websites. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Why become a Liveops agent? Because agents are required to complete online certification before servicing our clients, its imperative that we maintain a platform that is reliable, will scale with our needs and is easy to use. Quick deployment and integration Deploy in minutes and easily integrate with the rest of your ecosystem. My only issues with liveops is the pay amount and the delay in receiving my pay. Its a fun way to build healthy competition among users and teams. Agents are selected carefully for their experience and ability to represent your brand. * WebCE delivers over 850,000 courses each year to insurance and financial planning . When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. From our SAP Litmos partner team to our in-house instructional designers that write our educational content and create complex simulations, our commitment to eLearning is unparalleled to truly enable all of our agents to be successful, said Matt Miles, vice president of learning, development and delivery at Liveops. Complete your FREE client certification. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Okta Cloud Connect integrates SAP Litmos The Liveops Virtual Flex model has enabled more than 400 organizations across service industries including retail, healthcare, insurance, telecom, travel and hospitality, and government to trust Liveops to deliver a fully scalable enterprise solution, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers. We look forward to our continued partnership in the years to come. For more about Liveops, visit http://www.liveops.com/. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. 75-100% Average flex to unexpected events +2-3 Points above CSAT client goals, on average 25% Faster speed to proficiency 15+ Link Okta groups to existing groups in the application. Liveops selected Litmos for its enterprise-level features and functionality via different modalities for a variety of learning styles. Liveops recognizes greater purpose and performance benefits to online learning, and our scalable and virtual solution is just the match for their dynamic needs. Push either the users Okta password or a randomly generated password to the app. Its on-demand contact center applications provide an enterprise-scale virtual call center infrastructure, while its network of 16,000 agents can represent companies in an effective and professional manner. with Active Directory/LDAP for fast and free single sign-on and provisioning. Litmos will never disappoint fellow techies in meeting every expectation for accessibility, portability, and immediacy. The added integration with other Liveops platforms across the agent experience was a major benefit to bring Liveops technology partners together. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Copyright 2023 Liveops, Inc. All rights reserved. Liveops Inc., the leading provider of skilled virtual workforces for contact center services, announced it has selected SAP Litmosas its technology partner to deploy a scalable learning management system for its virtual agent community. From professional services to documentation, all via the latest industry blogs, we've got you covered. We use cookies to improve your experience on our website. SCOTTSDALE, Ariz., Dec. 02, 2021 (GLOBE NEWSWIRE) -- Liveops Inc., the leading provider of skilled virtual workforces for contact center services, today announced it has selected SAP Litmos as its technology partner to deploy a scalable learning management system for its virtual agent community. Be there for your policyholders when they need you the most, with quick resolutions and helpful service. OCC remains free as long as it is only connected to one app. Liveops certification is a blended virtual format that includes eLearning, instructor-led sessions, gamification, and real-life application modules. Get started on your new home business Flexibility. Innovate without compromise with Customer Identity Cloud. No matter what industry, use case, or level of support you need, weve got you covered. Es besteht kein Kaufzwang wir bitten dich noch nicht mal um die Angabe einer Kreditkarte. formId: "e87d5f0d-b924-40dd-8bc5-76ddca6ddeb0" Their consistency, Moveworks Leverages Generative AI to Provide Customers with Real-Time Translation in Over 100 Languages. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. For example the user profile may come from Active Directory with phone number sourced from another app and written back to Active Directory. Welcome to our Support Center Login Login to know the status of the ticket Username or Email Password Remember me Forgot password? Agents are selected carefully for their experience and ability to represent your brand. Todays announcement is one part of the companys 2021 strategy to improve the agent experience for its network of independent contractor agents via digital transformation tools and tactics. The integration was either created by Okta or by Okta community users and then tested and verified by Okta. Liveops is a legitimate company. Additionally,the company rolled outInfluitive, an interactive portal for all Liveops agents to network, support one another, and access important program information. Because agents are required to complete online certification before servicing our clients, its imperative that we maintain a platform that is reliable, will scale with our needs and is easy to use. Deactivates a user's account in the app when it is unassigned in Okta or their Okta account is deactivated. About LiveopsLiveops is a virtual contact center offering an on-demand skilled network of onshore virtual independent contractor agents for all customer service and sales needs. We would like to show you a description here but the site won't allow us. Outspoken. If you want coursework to prepare for the state licensing exam, click Get Licensed to go to PreLicense.com. Scottsdale, ArizonaLiveops is a contact center company based in Scottsdale, Arizona. We've been partnering with Liveops since 2010 for all our inbound needs. Liveops Jobs Calls are made and received for inbound sales, insurance sales, insurance claims, health care, roadside assistance, and general customer service. 2023 Litmos US, L.P. and affiliates. Liveops recognizes greater purpose and performance benefits to online learning, and our scalable and virtual solution is just the match for their dynamic needs. LiveOps' solutions allow for greater flexibility, quality, scalability, control and cost savings. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. Secure your consumer and SaaS apps, while creating optimized digital experiences. Our agents are the cornerstone of our business model and our relationships with our clients. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. Sabre, a global travel technology provider, increases revenue by using Litmos to train their sales and technical teams. Liveops brought a new level of professionalism to our needs. Ensure retention by being prepared for planned and unplanned peaks and surges. and includes the following: Okta Active Directory Integration Overview, 1 OCC converts to paid Okta when another app is added. GM Regional Customer Care Operations, major utility. Explore more Liveops remote opportunities Retail Support Assist customers with orders, questions, and returns. Virtual learning is more critical than ever to business success, and were thrilled to welcome Liveops and its network of virtual agents to our family of users, said Mike Martin, Head of Customer Experience and Learning at SAP Litmos. Okta Cloud Connect is free for SAP Litmos View our background and credit check requirements here. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Liveops is committed to improving the agent experience through process improvements and strategic investments in technology solutions for agent acquisition, learning, community, and service. You dont even need to give a credit card number. We didnt just evolve the remote contact center model, we revolutionized it. Eine solide Bibliothek vorgefertigter Inhalte. Litmos securely stores your content and user information behind a hardware firewall. Liveops approach to distance learning is critical for the agent community since agents are geographically dispersed across the United States. Rapid implementation and integration You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. Complete an application to Join Liveops Nation, which includes passing a background/credit check; Liveops chose SAP Litmos to host Liveops University, the distance learning platform to onboard and upskill agents. With Liveops' VirtualFlex platform, you don't pay for brick-and-mortar overhead. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Here's everything you need to succeed with Okta. Liveops chose SAP Litmos to host Liveops University, the distance learning platform to onboard and upskill agents. The HRTech News Desk represents a team of tech journalists who coordinate trending stories and breaking news on behalf of the HRTech Series newsroom. Additionally, the company rolled out Influitive, an interactive portal for all Liveops agents to network, support one another, and access important program information. Skills, and Policy and Compliance. Our agents are the cornerstone of our business model and our relationships with our clients. Media Contact:Laura Kubitz for LiveopsE: liveops@merrittgrp.com. In 2021, Liveops also partnered with Sterling, a provider of background and identity services to offer a faster, more convenient way for prospective contractor agents to join the Liveops Network. The workplace culture is amazing. Liveops Okta. Plan for known and unknown events without adding unnecessary overhead. If you have not created a ticket yet then you would need to registeror create a new ticketto begin. Push existing Okta groups and their memberships to the application. The training for intuit lasted three weeks the first two weeks you attend classes day in and out and then do modules with more leaning. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. Authentication (SSO) API Event Hooks Inbound Federation Inline Hooks Outbound Federation RADIUS SAML Workflow Templates Learn more about Litmos customer success stories. Here's everything you need to succeed with Okta. Training and reporting by teams Litmos is the learning platform of choice for Tech because it offers an API and 50+ integrated connectors to popular solutions in CRM, HR, ERP, Web Conferencing, and more. Scale up or down to support all levels of call volume while building your brand. About Liveops Employee benefits & perks. Your customers deserve the best at every touchpoint. Learn how. Liveops maintains an A+ rating with the BBB and is proud to be listed on the FlexJobs top 100 companies for remote work. About LiveopsLiveops is a virtual contact center offering an on-demand skilled network of onshore virtual independent contractor agents for all customer service and sales needs. Mit mehr als 35 vorkonfigurierten Sprachen knnen Benutzer ihre bevorzugte Sprache auswhlen, wodurch Lernbarrieren aus dem Weg gerumt werden. We will have to use at least one cookie to ensure that you won't have to make this choice again. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. doubt, they are the most organized company we have ever worked with. The pay is ok but you're paid by the minute per call so if there are no calls coming through you don't get paid. SCOTTSDALE, Ariz., Dec. 02, 2021 (GLOBE NEWSWIRE) -- Liveops Inc ., the leading provider of skilled virtual workforces for contact center services, today announced it has selected SAP Litmos .