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A cancellation occurs before the item is shipped out. New comments cannot be posted and votes cannot be cast. There are too many unethical buyers, trolls and Poshmark scams. Respond 1) addressing Poshmark 2) professionally 3) providing evidence in your favor 4) citing Poshmark policy if it applies. Personally, I feel weird acting as if the buyer isnt in the room and pretending they dont exist. What to Do When A Case is Opened Against You on Poshmark, 26 Places to Get Clothes to Sell on Poshmark, Poshmark Review: What You Need to Know Before Buying & Selling on Poshmark (2023), How I Made $800 in 6 Weeks Selling Online with Vendoo, How to Have an Awesome Thrift Store Date Night, Can You Sell Used Clothes on Etsy? Especially if the buyer is being rude to you. As an online seller, cases and returns come with the territory, so you need to figure them into your business model. Sales on Poshmark are final. However, the ones that supply services are at least seeing some growth. If the received item is of the wrong size, or if you change your mind about the product or make a trade offline, they will . I think they sent me the wrong product. Where can I find out whats going on? I have read many post on this and there are a lot of no returns where the buyer does not send back the wrong item. $888 $888,888 Free Shipping Size OS Buy Now Like and save for later Add To Bundle Ordered a raspberry macaron candle and i got this. I used Paypal. That is when Paypal releases money to seller..so if there is a problem, notify immediately. Think about itif you were in their shoes, would you rule in favor of the unpleasant person or the one whos well-mannered? Cases typically take 1-2 days to resolve. In fact, having a case opened is unavoidable when youre a high-volume seller. Before you respond, evaluate the reason for the buyers return request. I am going through that now unfortunately. You might be wondering: what does this mean? I have never seen brand new designer fashions sell for so low (You can find brand new Ugg boots all day long for $60-$80!) When you make a purchase on Poshmark, we don't release payment to the seller until you tell us you've received your order as described. Ive made over $77,000 selling clothes on Poshmark. Please a lot of us depend on this income to survive. Select More Actions. I messaged them over 10 times now. If this happens to you, open a counter case advocating to be reimbursed the full cost of the item or sale. They said I didn't respond, but I did, with narrative and photos . After that poshmark even will put a charge to you for the shipping label. But we have heard your feedback. Try digging around the brands official website and screenshot any instances where it states that their clothes, indeed, are made in China. This would AUTOMATICALLY increase the number of sellers. You may have pictures of the item not shown in the original listing. This doesnt. Posh Protect does not cover trades or transactions completed off of the Poshmark platform. how did you ship back? The seller pulled up a stock image of the dress online showing that the hem was manufactured that way. When commenting on the case, paraphrase or copy and paste that portion of the policy to remind the Facebook employee of it. The buyer found the item cheaper elsewhere. The other buyer was an absolute nightmare! If the item is just not your style or does not fit you, we unfortunately cannot accept a return. Even if only one thing is incorrect. Just be warned though, Posh usually makes you send back the whole bundle for the refund. Select More Actions. 3. You can offer discounts to people who like your items. The item is red and was listed as red. In these cases, reply stating your reasons for the sale being legitimate and add pictures if necessary. Can anyone tell me if theyre going to refund the cost of the shipping I paid or if I lose that? Ive noticed that it can take longer if, say, the case gets opened on a Friday since Poshmark employees are likely not working on them over the weekend. Sometimes its best to just cut your losses and accept the returnespecially if you know you are the one in the wrong. Shop jessie_sousa's closet or find the perfect look from millions of stylists. you can see this occurring because their prices are WAY down. Poshmark provides a flat rate fee of $7.67 (paid for by the buyer) for expedited shipping for all orders. What they may not realize is that loads of high-end and designer clothing are made in China. 286. Posh makes you return EVERYTHING in a bundle sale. I'm PISSED to say the least. You shouldn't have to pay for shipping at all. Examples of seller errors: Sent the wrong size. This activity is strictly prohibited on Poshmark for essential items. Since most resellers are selling secondhand clothes, inserting a disclaimer in your description like, Please refer to measurements in case item has shrunken or any alterations have occurred can help protect you in the event that a case gets opened for either of those reasons. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. #2. Welcome to #thePoshLife, a blog by Poshmark! Hello!! And most importantlywhat should I do?! I bought a nice coat from a poshmarker in the past. Go to your Account Tab (@username). Submit these if you think it will help your case. Not knowing it fraud. The given measurements dont match the buyers measurements. New comments cannot be posted and votes cannot be cast. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Seller posted a confusing description. Otherwise, all sales are final. Here's the exact verbiage from Poshmark's return policy: In all of the cases Ive had opened against me, only four have resulted in a return. My sales were good, not great when I first started around April 3rd. This works well for sellers who: feel uncomfortable knowing buyers can see their responses in the cases message thread, feel uber confident the return request will get denied as the buyer is clearly citing a reason thats not accepted under Poshmarks policy. When you receive the item back, check it to make sure its in the same condition as when you sent it. If they respond, but then don't follow through, I also cancel as soon as they've missed whatever deadline they said they'd ship by. . Response: The item was listed as the size on the dress. Right now most retailers that sell goods have been the hardest hit by inflation as well as lack of consumer confidence. This is just terrible. makes a series of notes reminding myself to double check items. A message from our SVP of Seller Experience. 2. This scam usually targets sellers with high-end or designer closets. I purchased not on poshmark but bonanza . Seems logical to me. So, I package the dress up and get it back in the mail same day. I purchased a very expensive item and the seller hasn't sent the item and it has been two weeks. Undisclosed wear or damage (no matter how small it is) Hayley Peterson. Do your best to address the case and see it resolved, then move on to making more sales. Sometimes sellers (including me) make mistakes. Good 5 star experience. I am new to Poshmark, it's been over two weeks since I submitted a bid..and nothing. The listing will automatically open and your cursor will be dropped into a comment box. Poshmark finally refunded me after a handful of emails and DMs on insta, thankfully. I have a fairly small closet and am just starting out. 122 78 r/poshmark Join 23 days ago No one will be penalized. The item received is "not as described" (e.g. Poshmark does not have a direct messaging system between buyers and sellers (although there is a workaround), so if there are any disputes or problems, you typically go to Poshmark first, they are in control-in the drivers seat with you and the seller in the back seat. I received the wrong item from a seller in the mail yesterday. If the seller remains unresponsive and the order is not shipped within 7 days, buyers will be able to cancel the order on their end on . Right?? 5) Make offers to likers. Hi so sorry I dont know why this posted here! I was suppose to be a white turtle neck sweater but she sent a regular sweater, both items are white and on her posh page so Im sure she just got confused. As you may know, we recently rolled out a new default sort option for search to launch a more relevant search experience for all Poshers. First, try not to worry or get too worked up about it. Cases typically take one to two days to resolve. Likewise, if an order has still not shipped after 7 days from the time it was purchased, the buyer has the option to cancel the order on the 8th day. Type what you want to say and click send! Don't have a tape measure? Have you changed it back again? Please comment below to share feedback. I sent the package back but I didn't put the return label on it I sold boots on poshmark . My sales have recently dropped way off just like they did in Feb when you changed how search was done. I want to send the correct one to the buyer but will wait for the return first. An item is missing The item is not authentic The seller sent the wrong item However, a buyer cannot request a return because the item didn't fit or they changed their mind. In this post, Ill share with you what you can do when a Poshmark case is opened to give you the best chance of a fair resolution. Ran out of an item. I have been very active on Poshmark and have sold a good amount of items this past year, but two days ago I shipped out a bundle of 7 items. 24 Things to Do When Your Poshmark Items Arent Selling + Checklist! Or is it just dropping it into the blue mail boxes they have? It is May 7th and I am being faced with a tough choice of either withering here or pulling up and giving my business to a different platform. Thats righteven the most seasoned successful sellers are not immune from it. Edit to add: have had this exact thing happen to me and that is how posh resolved the issue. For this reason shopping on Poshmark is very hit or miss. No not at all, the candle is sitting on my dining room table Lol. That being said, a buyer cannot request a return or cancel their order if the item has already started tracking via USPS since shipping delays are out of a sellers control. From what I understand they can pretty much say anything to get a return. Though she said she'd ship the next day, she kept the item for nine days which was days after she received her correct item! Then you see a charge on your credit card. In my case the buyer accidentally (supposedly) clicked the wrong button and the funds were issued to me and were not issued initially by Poshmark. Ive only received them lol. Also, they never mention that you can buy new items on posh at a fraction of the tag price. SHOPPERS BEWARE: I bought something from Poshmark and the seller sent me a different item (and sent another buyer my item). Case: The item is a different color from the pictures. Bottom linebe professional. Technician's Assistant: . If youre not actually in the wrong, try to avoid apologizing. Sometimes Poshmark will request additional photos from the buyer, so in those instances, it might take a bit longer to resolve. Or, you could swap out the second half [of the first sentence suggestion I gave] so that the phrase reads, Im bummed to hear it didnt fit you since that also calls attention to an invalid reason for return. The majority of Poshmark sellers ship their orders within a few days of purchase. However, a buyer cannot request a return because the item didnt fit or they changed their mind. Create an account to follow your favorite communities and start taking part in conversations. At this point I dont care if I get them or not, Id just like a refund. I purchased a very expensive item and the seller hasn't sent the item and it has been two weeks. The item I got was significantly more expensive than the one I ordered, seller just made a mistake in shipping. Select My Sales. 4 Essential Strategies to Make Poshmark Sales, 21 Top Brands to Sell on Poshmark in 2021, 24 Things to Do When Your Items Arent Selling, 21 Places to Get Clothes to Sell on Poshmark. Their policy states that if an item is rejected the buyer has 5 days to return the item after you send them a return label. The seller on Poshmark mailed my package to the wrong address and usps is sending. I should have looked prior to responding and added that stock photo to my comments. After all, they can see all of your responses. They tacked on $35000 on top of my real earnings. I messaged them over 10 times now. Category Women Other Shipping/Discount Seller Discount: 10% off 3+ Bundle I hope this helps you get any open cases resolved quickly and fairly. How to approve a wrong item return request If a buyer has filed a return request for a wrong item, you can approve the return request if you agree with the claim. Go to the Poshmark website, and log into your account. When a buyer opens a case, she submits a reason and evidence for the return request. Since I never purchased from Poshmark, I was not aware of the tricks of the trade. Select My Sales. super nice simple pattern . I offered to pay seeing it was just a special battery and that one had stopped when it flew on FedEx, so my advice to anyone is to just stay calm and stay in contact. Amount may vary by promotion.***. Fast shipping and buyer protection. Poshmark keeps the money until the item is delivered and accepted by the buyer. It was a bit of a frustrating experience. I help women save money and make money in everyday ways to meet their money goals. I would like to return an item purchased on Poshmark please help with this proce. This baffles me. I'd message the seller and see if the two of you can work something out in another transaction. Your shipping costs are reduced to $4.99 when you do this. The seller receives a completely different item. Same situation just happened to me too! The first one is to sell items that are over $25 each. The item I got was significantly more expensive than the one I ordered, seller just made a mistake in shipping. So you should have reported it to Poshmark as soon as you . pants No stains/holes Smoke free home Secondly, according to Poshmark's policies (see below) they don't start processing a refund until you have received the return. Dont try to lie about it, either. thanks. Including measurements helps give buyers the most accurate snapshot of what theyre purchasing. It's the norm now so go ahead and use it. I must have mixed up the labels. While it stinks to lose out on the immediate income, you can easily relist the item using Poshmarks Copy Listing feature. Click "My purchases." 4. Create an account to follow your favorite communities and start taking part in conversations. Minor variations in color perception may be due to differences between various computer and phone displays. Yep, I've had it happen a few times. I was trying to contact a seller with the same issue and it posted here, apologies! Click on your profile picture to reveal the dropdown menu. They're completely off. Why? Id love to be able to share from this tool. I accepted the return but upon finding a stock image of the item found that it was not missing a rivet at all. Thanks for reading Why not promote posh as a great place to shop?? Genuine products are being sold through the website, and sellers can be paid through direct deposit, but there can also be some risk involved. If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 3 days of delivery through the app or on the web. The buyer has only a few days to ship the item. Utilizing Poshmarks video feature is another great way to prove the condition of your item. It's not right for these women to change their minds or make things up. While Poshmark has not stated this, its likely all cases and comments are retained in a users history. I have two of the exact Nike shirts and now I am very worried my closet will be shut down. Undisclosed wear or damage (no matter how small it is). I remind myself that not one of these people in Poshmark really knows me personally or at all. The owner of this website is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. Seller posted measurements, but also said measurements were approximate. Posh Protect does not cover trades or transactions completed off of the Poshmark platform. In closing, I value your partnership in creating a space fueled by the voices of our community and propelled by the work of our team. I bought a James Perse Tee, and received a Banana Republic Striped blouse. She recently sent me an offer for her other jacket listed. If you buy an item on Poshmark, and there's something wrong with it, or it is somehow different than advertised by the Poshmark seller, you have 3 days from the time of receiving it, to report the problem to Poshmark.