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McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. Please add me to this class action against STUB HUB. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . Required fields are marked *. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. The law required StubHub to refund all eligible buyers before May 3, 2021. They said it would take up to 30 days. I listed the ticket for sale, but I was going to change the detail to delist because I decided to go. In response, he received a refund in the form of a coupon worth 120% of the original price. I purchased six tickets to Hamilton on 12/1/21. The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. This is the first time I have been using this website. This is a major change for the ticketing industry. Since COVID-19 has come, StubHub's new policy is no refunds. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some . We'll email you when an event is canceled. According to the complaint, such was the case until the coronavirus pandemic became the new reality. StubHub is an American ticket exchange and resale company. StubHub has stated that they will provide no comment on pending litigation. As the complaint puts it: The COVID-19 cancelations and Defendants trademarked FanProtect Guarantee should have meant that StubHub ticketholders like Plaintiff were promptly refunded their hard-earned moneymoney consumers now need more than ever in a time when many of StubHubs customers have lost their jobs and are suffering financial hardship. Live Nation, Ticketmaster, StubHub, and the MLB have been named in a class-action lawsuit stemming from their COVID-19 refund policies. CEO Baker is just another crook collecting money he never earned. StubHubs financial stability is paramount for the company, and the lawsuit will be settled accordingly. Payments will be provided if the Court approves the Settlement and after any appeals are resolved. "The new policy stated customers would be offered a 120% credit for canceled purchases as a thank you for remaining patient in a very challenging period.. Before commenting, please review our comment policy. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. The company then changed its policy to cover these situations. 1:12. I was informed they could not secure the tickets from the seller. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Last Updated on May 5, 2021 by Dave Clark. The Court in charge of this case still has to decide whether to approve the Settlement. While predictions of the company going bankrupt appear to have been overblown, the damage to the pre-pandemic leader in ticket resale marketplaces in the U.S. has been substantial. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. No mention is made of the safety of the attendees. Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. Despite Cassidys representations, cash refunds represented a key component of the contractual agreement between StubHub and ticket buyers that goes beyond mere convenience, the case claims. I had to spend hours on the phone with StubHub just to get them to do their job. However, communication on this is virtually non- existant, juxtiposed with the buy side hawking we get. Joining Ohio in today's settlement were the offices of the attorneys general in Arizona, Arkansas, Colorado, Indiana . Either take their alternative or take a refund. Many events this past month were canceled. It is important to note that the settlement is not final and the settlement process is ongoing. McMillan's lawsuit seeks class action status so that, if he were successful in forcing StubHub to provide a cash refund for his ticket, that ruling could be relied upon by any US customer of the . This lawsuit claims that StubHub failed to refund customers who bought tickets for a suspended game. They asked me to list it as resale. The NHLs suspension caused a spike in the number of e-tickets sold. This is so ridiculous. Add me I had cancelled tickets in Arizona last year. 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New cases and investigations, settlement deadlines, and news straight to your inbox. McMillan lawyer Nick Coulson echoed the sentiment. The reasoning is due to the financial impact form coronavirus. Prices may be higher or lower than face value. Deadline: May 17, 2022. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . Yes I have two events canceled from Covid that I did not get a refund. This putative lawsuit is related to a multi-state investigation that StubHub settled. On March 25, however, StubHub allegedlyand quietlychanged its tune, updating the terms of its FanProtect guarantee online to stipulate that if the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in StubHubs sole discretion (unless a refund is required by law). Subsequent communications from StubHub made clear, without explanation, that customers would receive not refunds for coronavirus-related cancellations but only a coupon worth 120 percent of an original orders value valid for one year, the case adds. Bought tickets 2 months in advance for basketball game, never received them. Under normal circumstances, these processes are manageable. I went thru proper channels and they lied about refund. The company originally intended to give customers a StubHub credit for a future event rather than a cash refund. ADD ME PLEASE! In that lawsuit, it was claimed that StubHub's pre-COVID policy was to offer cash refunds to anyone who bought tickets from resellers on the secondary ticketing platform to a show that was then . The case is still pending, but will be heard by a jury. He was promptly told no because the game was not technically canceled, only postponed. Ticketmaster, StubHub removed from MLB ticket refunds suit - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Come to find I was charged $300 from my bank account. According to the suit, StubHubs rollback of its FanProtect Guarantee amid the COVID-19 crisis left thousands of ticketholders without refunds for canceled events despite the defendants earlier promises that this option would be available. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! I want my damn money from the purchase of my tickets!!!! This is the only way to get a cash or credit award under the Settlement. Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. THEY LIE. Read more here: Camp Lejeune Lawsuit Claims. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. They never followed up. If the other driver has minimum liability coverage, can I still sue them? Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively. I will never use this company again to buy or sell tickets. They're upset StubHub is refusing. Unsubscribe easily. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. All rights reserved. Women Dominate Acting Winners at First Gender-Neutral Independent Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. Facebook: What Hollywood Has at Stake, Guest Column: 'Turning Red' Writer-Director Domee Shi on Making Her "Magical Puberty Story", DP Darius Khondji on What It Was Like Working With Bong Joon Ho on the Highly Anticipated 'Mickey 17', John Malone and Charter Directors Reach $87.5M Deal to Settle Investor Suit, Rupert Murdoch, Fox Corp. 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Then he retracted, saying that there doesn't seem to be any tickets left for the game. I only hear that events will be cancelled if there are not enough performers. Corrado Rizzi is the Senior Managing Editor of ClassAction.org. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. The plaintiffs may also opt to file a lawsuit on their own. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. Things You Should Know. StubHub is an eBay company that began selling and reselling event tickets in 2000. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. Class action complaints are a matter of public record, and our objective on this website is merely to share the information in these legal documents in an easily digestible way. I was told the offer for alternative tickets was the only offer that would be made other than a refund. I accidentally clicked purchase the ticket, and I thought were still more steps to complete. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. StubHub is an eBay company that began selling and reselling event tickets in 2000. Day of the event, I downloaded the tickets only to find they were for the wrong event. I was a part of this fiascoplease add me. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. I bought my tickets under a much different safety expectation. We value your privacy. At the time of this writing, nothing has been proven in court. A majority of the purchase price for every ticket sold on the companys website is paid out to a third-party seller, the suit reads, and in the event of a cancellation, that money should go back to the buyer. This time Stubhub claims they sold tickets and sent me email to transfer tickets. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. Adam Silver had to get the Christmas bonanza in- fans be damned. StubHub is a scam and a fraud. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. You will not receive a Settlement award under the Settlement. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. StubHub's parent company, Viagogo Entertainment, has avoided a class action lawsuit that accused the company of unfairly offering customers who had purchased tickets to cancelled or delayed events vouchers rather than refunds. Call 1-866-788-2482 to speak to a customer service representative from StubHub. Subscribe for full access to The Hollywood Reporter. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. A consent judgment will clarify the terms of the FanProtect Guarantee and StubHub. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. 1:00. McMillian purchased the ticket with StubHub's money-back guarantee policy, Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tells, . In fact, the suit says, Stubhubs vice president and general counsel testified as much before Congress in February 2020, saying that StubHubs FanProtect guarantee is the hallmark of our business and why we have earned the trust of fans around the globe.. Please add me. The MDL transfer order can be found here. StubHub is the origin source of the transaction. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. All Rights Reserved. StubHub finally addressed the formal rescinding of its FanProtect guarantee in a March 30 email from Cassidy in which the company, rather than accept responsibility, continued to tout the policy change as in the interest of customers, the lawsuit says. Same seats wrong game. Their customer service is useless and brain dead. A Phoenix resident has filed a proposed class action against StubHub in which she claims to be one of many consumers stuck with worthless tickets to canceled events after the $4 billion ticket marketplace decided to walk back its longstanding FanProtect refund guarantee. A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. StubHub has my $253 for tickets I sold. administrator or law firm. Easy sales process: Sep 15, 2021, 1:28 PM. As always, we recommend consumers do their best to stay informed, in particular given the swell in coronavirus-related class action lawsuits like this one. If you decide to exclude yourself from the Settlement, you will receive no benefit from the Settlement. It is ridiculous. Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. Amanda Bronstad staff reporter Two women will lead lawsuits filed against StubHub after allegedly failing to refund event tickets due to the COVID-19 pandemic. Judicial Panel on Multidistrict Litigation's order created the first MDL involving . Those with tickets to canceled events will get a credit of 120% of the purchase price. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. StubHub, Ticketmaster and two affiliated companies were dismissed from the suit on Monday by U.S. District Court Judge Dale Fischer. For more information about reviews on ConsumerAffairs.com please visit our Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. The settlement ensures refunds of $3,120,442 to 8,688 Colorado consumers. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic.