:( What should I do in this instance? I recently placed an order on a few items and I thought it was going well until I received my notification on a replacement for an item. This little condescending *** should have been fired. Get groceries delivered from local stores in two hours. The contract they have with drivers states they can change the terms at any time and so they do on a weekly basis just to see how long they can get away with the current cheat method at any given time. ... Instacart spoiled its customers so they're able to get away with anything. Instacart also does not deserve to keep the additional mandatory platform-improvement charge of $9.45 since they are obviously not re-investing to make their platform user-friendly for filing complaints. Get contact details that poster left for the company. Lol as a shopper, I have had some odd replacement selections in the app (it prompts us with the customers requested replacement if they have), and when it seems off, I always message customer to confirm. Was approved but then "poor replacement" Does this happen to other people a lot? Rights Reserved, You Are About to Contact PissedConsumer.com. Comment the review as Instacart verified representative. Instacart review rated 1.0/5.0: I've been waiting patiently for hours to come and as soon as they come I end up having them cancelled due to a background check I... Instacart - Poor Management Jan 09, 2019 @ Pissed Consumer Search. to get a refund instead when the item is out of stock. Honey butter is almost certainly what the shopper was told to sub. Their motive is maintaining profit margins and they have no reservations about taking advantage of vulnerable workers & unsuspecting customers utilizing the service. When you shop, especially if its an item that may be unique, difficult to find, or you personally have a 50/50 chance of finding I would put in back up preferences i.e. I also received a nasty text for each of the products I thought were in stock. Organic broccoli stalk. This lady wanted all organic produce. I will say this - IC gives us STUPID replacement suggestions sometimes, and although it SHOULD be common sense - a new shopper may think that is what they are supposed to do. A literal tub of honey butter.... and it's not like I ordered 1 bag of chips and had 1 butter replacement. If your shopper is already working on your order, you’ll need to contact your shopper directly. (Has to be replaced but I just replaced it with a different brand of organic broccoli stalk) She approved that. That sucks. It seemed s little weird but it said that’s what customer wanted so I didn’t say anything but the customer messaged me while I was on my way. It's the pandemic, and of course antibacterial sprays and wipes are in short supply. They did respond throughout the order and liked a lot of my replacements. best. Like #2 - if you know its a hard to find or unique item or you don't want subs put a note with that item. I don't have a lot of money, on a fixed income from being disabled. It is all about exploiting them both, Instacart Contractors and Instacart Customers to see how much money they can shake them both down for. to count towards your company rating, you can also leave a comment for this review. Keep in mind that you’ll be refunded or charged for the difference in price on any replacement items. Select the preferred replacement item and click. Don’t replace: If you’d prefer not to replace an item, choose Don’t replace to … It's the pandemic, Review #1943852 is a subjective opinion of And a next order fee-free would be tge right thing to do. Instacart review from Atlanta, Georgia: On April 7th i placed an order to be delivered to an apartment building on Hammond Dr Sandy Springs GA. Log in to help us get you to the right help quickly. Would You Like to Convert It Into Review? If you want your response Fresh produce picked perfectly. When my shopper got to that area I got a nasty text and picture saying, "these are the shelves. You can add delivery instructions while placing the order, after placing the order (but before your order is shopped), or when adding an address to your account. I appreciate that! Lyft Vehicle Requirements: What Can You Drive For Lyft? Begin typing to search, use up and down keys to navigate, enter to select, Adding instructions for specific items, replacements, or delivery, on the item you’d like to leave a note for, page to review your items and add any instructions. Would You Like to Convert It Into Review? Sounds like your shopper didn’t give a flying fuck that it was a completely different item. See terms Yea some people are extremely picky. For security reasons, our payment processor cannot store a card's CVC on file. Issue With Instacart Replacement. I got a total of 12 nasty texts over the course of the shopping spree. Watch Queue Queue. Then, she wanted organic kiwis in a plastic container, that didn't have that so I just got her 4 unboxed organic kiwis. Organic broccoli stalk. My issues are poor service and even worse platform for registering info requesting problem resolution. She also wanted apple juice. I want an apology. Loading... Close. If you have a good shopper this will help. 1 comment. You will be able to edit the text before publishing. New comments cannot be posted and votes cannot be cast, More posts from the InstacartShoppers community. I have read and agree to the Pissed Consumer. Welcome to the best subreddit for Instacart Shoppers to discuss everything related to independent contracting for delivery services – Postmates, Doordash, and most importantly Instacart. Don’t replace: If you’d prefer not to replace an item, choose Don’t replace to … Related: Instacart - HORRIBLE Experience! Instacart Delivery Service. ... Hello, so I do not shop for Instacart and I am sure you shoppers don't get near the appreciation you really deserve. You will be able to edit the text before publishing. It was just this shopper. It was just this shopper. Rather I ordered 3 butter chips and now I have 3 honey butter tubs. Don’t replace: If you’d prefer not to replace an item, choose Don’t replace to … Instacart Poor password policy. Find exclusive coupons on hundreds of items. You can try to reach review author by writing a comment to the review or try one of our business solutions. I want an apology. Cookies help us deliver our Services. I frequently get notes like please don't give me anything grape flavored or no xxx brand for subs. By using our Services or clicking I agree, you agree to our use of cookies. Instacart - Poor delivery service Apr 11, 2020 @ Pissed Consumer Instacart is the sleaziest company I've ever dealt with. The app does a terrible job of selecting replacements. Instacart also does not deserve to keep the additional mandatory platform-improvement charge of $9.45 since they are obviously not re-investing to make their platform user-friendly for filing complaints. Great Comment! Your shopper will be prompted to select the best possible replacement for your item. About 40% of the rest had to be replaced. If your item preferences change, make sure to review your notes if you order the same items in the future. The shopper can refund at the door, if they know what they are doing. If you want your response Product or Service Mentioned: They don't care about offering a service that is actually QUALITY for example if customers are in an area where the stores Instacart deal with are to far away from their homes then Instacart draw invisible service area lines and wont allow certain customers access to shop at certain locations simply so they wont have to pay mileage costs to drivers. Independent contractors are supposed to have some control over how they are completing the work they do and INSTACART gives them NO CONTROL and penalizes drivers at every turn. I think that was a little above and beyond. I called support on their behalf and they said the person could get s credit or free redelivery even tho they selected that replacement. Know it didn't get stolen as the three tubs of butter is there along with another item. Recurring charges. Log in, Privacy Policy: If you've ever done Instacart you know if a product is out of stock they text and ask about replacements. hide. Learn about contacting your shopper. They, more than Instacart, should be notified because 1) their website was incorrect and should be updated and 2) If this was my 1st experience with Instacart and the store I would be major angry and find another option.....like Walmart. Some advertisers may pay us for this ad to appear on our website or provide us with a referral fee. Our content is free because we may earn a commission if you purchase products after clicking ads on our website. Like it's completely omitted. Instacart Customer Care. From now on, I will tip drivers in cash only. Item instructions carry over to future orders. I always message the customer if they don’t have what they need asking if they want something different or a refund. What Does Lyft Look At in the Lyft Background Check and Driving Record Check? Get some plain chips and dip them in all that honey butter you ordered. Username and password will be sent to you via email. 100% Upvoted. Instacart Poor password policy. They treat their contractors like *** lie and cheat them every chance they get and could care less about the customers who use the service. Write a private message as Instacart verified representative. 10 comments. Maybe just don’t leave a bad review cuz either the shopper was going by app, or they are just clueless, but save them the negative review in case they are new or it was an honest mistake.