How can the customer be taught this simple concept? However, it’s not always easy to recognize when your voice starts to move in the direction of condescension. Baristas tend to know that they are generally quicker than other people at memorization and verbalizations, and for these reasons can accidentally fall into the trap of getting impatient with customers’ ignorance. Don’t worry, at this point just take a breath and listen. Thank you Charlotte! "We have a bacon Gouda on ciabatta bread and we have a double smoked bacon with cheddar on a croissant." It's absolutely possible to be clear, concise, friendly, AND helpful in the same transaction. Instead, focus on the facts. Informations sur votre appareil et sur votre connexion Internet, y compris votre adresse IP, Navigation et recherche lors de l’utilisation des sites Web et applications Verizon Media. So, without further ado, here’s a quick list of tips and tricks for teaching your customers how to order their Starbucks orders: Tip & Trick: #1: Food Comes First! The guy who runs the account works at Starbucks and is always coming up with new recipes. The facts are that a barista prepares a drink for a person who’s paying for it! Condescension makes a person feel like she did when she was five years old and was being scolded by a very tall-looking parent. You’re interesting, you’re fast and you’re far more clever than that. Example: Customer asks for their tea "extra sweet." This is the simplest drink on the menu. 1. To a customer walking into a Starbucks it can seem so obvious what he’s looking for in terms of the temperature of his drink. It’s actually fairly easy. @Lauraemilyfair, a Barista Life Instagram follower, says it best and most succinctly, “Start your order with your food first!!”. Or: "Would you like cream or sugar in your coffee?" As ambercruceta, who commented on our post, so passionately reminds us, “Please start with the size….I don’t care about anything else just tell me the fucking size first and if it’s iced or hot….please……PLEASE.”. Another example: Customer orders a "bacon sandwich." Teaching with condescension inevitably leads to resentment. Trending: Vietnamese iced coffee. Well from my past experiences of my recovering days as a Cappuccin-a-holic i would have to say, being an elf i like to stick to the 4 main food groups: Candy, Candy Canes, Candy Corn and Syrup. So, without further ado, here’s a quick list of tips and tricks for teaching your customers how to order their Starbucks orders: So, the question is obvious. cemmak83, an additional follower of barista_life says it best: “Educate the customers without being condescending. Instead of asking "which bacon sandwich do you want," describe the difference. Decaf. 1. You respond: "We typically put 4 pumps of sweetener in a grande size. Nos partenaires et nous-mêmes stockerons et/ou utiliserons des informations concernant votre appareil, par l’intermédiaire de cookies et de technologies similaires, afin d’afficher des annonces et des contenus personnalisés, de mesurer les audiences et les contenus, d’obtenir des informations sur les audiences et à des fins de développement de produit. It is a hot drink made from coffee … The Best Reusable Drinking Straws in 2019 [Metal, Stainless Steel, Bamboo, Compostable, Glass, Silicone], The Sad Stages of Getting Your Shift Covered, dealing with the average starbucks customer. It’s one of the simplest distinctions in the world: cold vs. hot. Charlotte’s wise quote: “You are actually supposed to say the modifications before you say the actual drink. How to order Cappuccino at Starbucks? We can’t blame them. Informations sur votre appareil et sur votre connexion Internet, y compris votre adresse IP, Navigation et recherche lors de l’utilisation des sites Web et applications Verizon Media.